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input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.complaint-photo-preview{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:13px}.complaint-track-gallery{display:flex;flex-wrap:wrap;gap:10px;margin-top:13px}.complaint-photo-preview:empty,.complaint-track-gallery:empty{display:none}.complaint-photo-preview figure{position:relative;overflow:hidden;margin:0;border-radius:12px;background:#e9f0ec}.complaint-photo-preview img{display:block;width:100%;aspect-ratio:1;border-radius:12px;object-fit:cover}.complaint-track-thumb{width:72px;height:72px;padding:0;border:2px solid rgba(11,61,46,.16);border-radius:12px;background:#e9f0ec;overflow:hidden;cursor:zoom-in;transition:transform .18s ease,border-color .18s ease}.complaint-track-thumb:hover,.complaint-track-thumb:focus-visible{transform:translateY(-2px);border-color:var(--primary)}.complaint-track-thumb img{display:block;width:100%;height:100%;object-fit:cover}.sm-image-viewer{position:fixed;inset:0;z-index:20000;display:grid;grid-template-rows:auto minmax(0,1fr) auto;padding:16px;background:#030f0bf0;opacity:0;transition:opacity .18s ease;color:#fff}.sm-image-viewer.active{opacity:1}.sm-image-viewer-toolbar{display:flex;justify-content:center;gap:8px;padding-bottom:12px}.sm-image-viewer-toolbar button{min-width:43px;height:42px;padding:0 12px;border:1px solid rgba(255,255,255,.24);border-radius:11px;background:#ffffff1a;color:#fff;font:700 16px inherit;cursor:pointer}.sm-image-viewer-toolbar [data-viewer-percent]{min-width:72px}.sm-image-viewer-toolbar [data-viewer-close]{margin-left:12px;font-size:23px}.sm-image-viewer-toolbar button:disabled{opacity:.35}.sm-image-viewer-stage{display:grid;place-items:center;min-height:0;overflow:hidden;touch-action:none;cursor:zoom-in}.sm-image-viewer-stage.is-zoomed{cursor:grab}.sm-image-viewer-stage.is-zoomed:active{cursor:grabbing}.sm-image-viewer-stage img{display:block;max-width:100%;max-height:100%;object-fit:contain;transform-origin:center;will-change:transform;-webkit-user-select:none;user-select:none}.sm-image-viewer-caption{padding-top:10px;text-align:center;font-size:12px;color:#ffffffb8}.complaint-photo-preview button{position:absolute;top:7px;right:7px;display:grid;place-items:center;width:28px;height:28px;padding:0;border:0;border-radius:50%;background:#7e1414eb;color:#fff;font-size:18px;line-height:1;cursor:pointer}.complaint-photo-preview figcaption{padding:6px 8px;color:#52615a;font-size:10px}.complaint-honeypot{position:absolute!important;left:-10000px;width:1px;height:1px;overflow:hidden}.complaint-captcha{display:grid;grid-template-columns:minmax(150px,1fr) auto;align-items:end;gap:10px 14px}.complaint-captcha img{width:180px;max-width:100%;height:58px;border:1px solid #c7d6cf;border-radius:10px;background:#fff;object-fit:contain}.complaint-link-button{grid-column:2;justify-self:start;padding:0;border:0;background:transparent;color:var(--primary);font:inherit;font-size:12px;font-weight:750;cursor:pointer}.complaint-consent{display:flex!important;align-items:flex-start;gap:10px!important;line-height:1.5}.complaint-consent input{flex:0 0 auto;width:18px;height:18px;margin-top:1px;accent-color:var(--primary)}.complaint-primary,.complaint-secondary{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:11px 19px;border:1px solid var(--primary);border-radius:999px;font:inherit;font-weight:750;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease,opacity .18s ease}.complaint-primary{background:var(--primary);color:#fff}.complaint-secondary{background:transparent;color:var(--primary)}.complaint-primary:hover,.complaint-secondary:hover{transform:translateY(-1px);box-shadow:0 9px 22px #0b3d2e26}.complaint-primary:disabled,.complaint-secondary:disabled{opacity:.55;cursor:not-allowed;transform:none}.complaint-message{padding:11px 13px;border-radius:11px;background:#f0f4f2;color:#53615b;font-size:12px;line-height:1.5}.complaint-message.error{background:#fff1f0;color:#b42318}.complaint-message.success{background:#ecfdf3;color:#067647}.complaint-success{padding:24px;border:1px solid #83c7a4;border-radius:18px;background:#ecfdf3;text-align:center}.complaint-success h3{overflow-wrap:anywhere;color:var(--primary);font-size:clamp(20px,3vw,28px)}.complaint-success>div{display:grid;gap:5px;margin:18px 0}.complaint-success strong{color:#8a6500;font-size:20px;letter-spacing:.08em}.complaint-success .complaint-secondary{margin-top:10px}.complaint-track-result{margin-top:20px}.complaint-track-heading{display:flex;align-items:center;justify-content:space-between;gap:10px}.complaint-report-number{overflow-wrap:anywhere;color:var(--primary);font-size:14px;font-weight:800}.complaint-status{padding:5px 8px;border-radius:999px;background:#edf3f0;color:#415149;font-size:10px;font-weight:800;white-space:nowrap}.complaint-status.status-resolved,.complaint-status.status-closed{background:#dcfae6;color:#067647}.complaint-status.status-in_progress{background:#fff8d6;color:#8a6500}.complaint-track-facts{display:grid;gap:7px;margin:16px 0}.complaint-track-facts>div{display:grid;grid-template-columns:88px minmax(0,1fr);gap:10px;padding-bottom:7px;border-bottom:1px solid rgba(11,61,46,.08)}.complaint-track-facts dt{color:#738079;font-size:11px}.complaint-track-facts dd{margin:0;overflow-wrap:anywhere;color:#25352e;font-size:11px;font-weight:700}.complaint-public-updates h3{color:var(--primary);font-size:14px}.complaint-public-updates article{margin-top:9px;padding:11px;border-radius:11px;background:#f2f7f4}.complaint-public-updates p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;color:#31433b;font-size:12px;line-height:1.55}.complaint-public-updates time{display:block;margin-top:7px;color:#738079;font-size:10px}.complaint-privacy-note{margin-top:24px;padding:15px;border-radius:14px;background:#f2f7f4}.complaint-privacy-note strong{color:var(--primary);font-size:13px}.complaint-privacy-note p{margin:6px 0 0;color:#65716c;font-size:11px;line-height:1.6}body.dark .complaint-hero h1,body.dark .complaint-card-head h2,body.dark .complaint-contact summary,body.dark .complaint-link-button,body.dark .complaint-secondary,body.dark .complaint-report-number,body.dark .complaint-public-updates h3,body.dark .complaint-privacy-note strong{color:var(--secondary)}body.dark .complaint-hero>p:last-child,body.dark .complaint-card-head p,body.dark .complaint-photos>p,body.dark .complaint-privacy-note p{color:#ffffffa3}body.dark .complaint-card{border-color:#f4c43021;background:#103228f5;box-shadow:0 24px 70px #0000004d}body.dark .complaint-field-label{color:#ffffffd6}body.dark .complaint-picker-toggle{border-color:#f4c4302b;background:#ffffff12;color:#fff}body.dark .complaint-picker-icon{background:linear-gradient(145deg,#d5a817,var(--secondary));color:var(--primary)}body.dark .complaint-picker-kicker{color:#ffffff80}body.dark .complaint-picker-selected,body.dark .complaint-picker-chevron{color:var(--secondary)}body.dark .complaint-picker-popover{border-color:#f4c43026;background:#0c221bfc;box-shadow:0 24px 60px #0000006e}body.dark .complaint-picker-search{border-color:#f4c43024!important;background:#ffffff0e!important;color:#fff!important}body.dark .complaint-picker-search-icon{border-color:var(--secondary)}body.dark .complaint-picker-search-icon:after{background:var(--secondary)}body.dark .complaint-picker-search-clear{background:#f4c4301a;color:var(--secondary)}body.dark .complaint-picker-option{color:#fff}body.dark .complaint-picker-option:nth-child(2n){background:#ffffff09}body.dark .complaint-picker-option:hover,body.dark .complaint-picker-option:focus-visible{background:#f4c43017}body.dark .complaint-picker-option.active{background:linear-gradient(135deg,#d5a817,var(--secondary));color:var(--primary)}body.dark .complaint-picker-option-index{background:#f4c43017;color:var(--secondary)}body.dark .complaint-picker-option.active .complaint-picker-option-index{background:#0b3d2e24;color:var(--primary)}body.dark .complaint-picker-empty{color:#ffffff94}body.dark #complaint-form label,body.dark #complaint-track-form label,body.dark .complaint-photos legend{color:#ffffffd6}body.dark #complaint-form input:not([type=checkbox]):not([type=file]),body.dark #complaint-form select,body.dark #complaint-form textarea,body.dark #complaint-track-form input{border-color:#f4c4302b;background:#ffffff12;color:#fff}body.dark .complaint-report-input{border-color:#f4c4302b;background:#ffffff12}body.dark .complaint-report-input>span{color:var(--secondary)}body.dark #complaint-form select option{color:#12251d}body.dark .complaint-contact,body.dark .complaint-identity-choice,body.dark .complaint-photos,body.dark .complaint-public-updates article,body.dark .complaint-privacy-note{border-color:#f4c4301f;background:#ffffff0d}body.dark .complaint-file-button{border-color:#f4c43038;background:#ffffff0f;color:var(--secondary)!important}body.dark #complaint-form .complaint-identity-options>label{border-color:#f4c4302e;background:#ffffff0f}body.dark .complaint-identity-options label:has(input:checked){border-color:#f4c43094!important;background:#f4c4301a!important}body.dark .complaint-identity-options strong{color:#ffffffe0}body.dark .complaint-identity-options small,body.dark .complaint-identity-choice>p{color:#ffffff9e!important}body.dark .complaint-captcha img{border-color:#f4c4302b}body.dark .complaint-secondary{border-color:var(--secondary)}body.dark .complaint-primary{border-color:var(--secondary);background:var(--secondary);color:var(--primary)}body.dark .complaint-track-facts>div{border-color:#f4c4301a}body.dark .complaint-track-facts dt,body.dark .complaint-public-updates time{color:#ffffff80}body.dark .complaint-track-facts dd,body.dark .complaint-public-updates p{color:#ffffffd1}body.dark .complaint-message{background:#ffffff0f;color:#ffffffb8}body.dark .complaint-message.error{background:#b423182e;color:#fda29b}body.dark .complaint-message.success{background:#06764733;color:#6ce9a6}@media(max-width:900px){.complaint-nav{display:flex}.complaint-nav-spacer{flex:1}.complaint-shell{width:min(100% - 24px,720px);padding-top:96px}.complaint-layout{grid-template-columns:1fr}.complaint-track-card{position:static}}@media(max-width:560px){.complaint-shell{padding-bottom:48px}.complaint-hero{margin-bottom:22px}.complaint-hero h1{font-size:34px}section.complaint-card,.complaint-card{padding:22px 17px;border-radius:20px}.complaint-form-grid{grid-template-columns:1fr}.complaint-picker-popover,.complaint-picker-field:nth-child(2) .complaint-picker-popover{right:auto;left:0;width:100%;transform-origin:top left}.complaint-identity-options{grid-template-columns:1fr}.complaint-contact .complaint-form-grid{padding:14px}.complaint-captcha{grid-template-columns:1fr;align-items:start}.complaint-link-button{grid-column:1}.complaint-photo-actions{display:grid;grid-template-columns:1fr}.complaint-file-button{width:100%}.complaint-track-heading{align-items:flex-start;flex-direction:column}}.complaint-preview-loading{display:grid;place-content:center;justify-items:center;gap:7px;min-width:0;aspect-ratio:1;border-radius:12px;background:linear-gradient(110deg,#e7eeea 28%,#f8fbf9 42%,#e7eeea 58%);background-size:220% 100%;animation:complaint-preview-shimmer 1.15s linear infinite}.complaint-preview-spinner{width:25px;height:25px;border:3px solid rgba(11,61,46,.15);border-top-color:var(--primary);border-radius:50%;animation:complaint-spin .75s linear infinite}.complaint-preview-loading figcaption{padding:0;color:#52615a}.complaint-primary.is-loading,.complaint-secondary.is-loading{position:relative;cursor:wait}.complaint-primary.is-loading:before,.complaint-secondary.is-loading:before{content:"";width:16px;height:16px;margin-right:8px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:complaint-spin .7s linear infinite}@keyframes complaint-spin{to{transform:rotate(360deg)}}@keyframes complaint-preview-shimmer{to{background-position:-220% 0}}.complaint-track-facts>div:nth-child(3){align-items:start}.complaint-track-facts>div:nth-child(3) dd{font-weight:600;white-space:pre-wrap;line-height:1.55}.sm-image-viewer{display:block;padding:0;background:#000000f0;opacity:0;visibility:hidden;pointer-events:none;transition:opacity .22s ease,visibility .22s ease;overscroll-behavior:contain}.sm-image-viewer[hidden]{display:none}.sm-image-viewer.active{opacity:1;visibility:visible;pointer-events:auto}.sm-image-viewer-stage{position:absolute;inset:58px 72px 76px;display:flex;align-items:center;justify-content:center;overflow:hidden;touch-action:none;-webkit-user-select:none;user-select:none;cursor:zoom-in}.sm-image-viewer.is-zoomed .sm-image-viewer-stage{cursor:grab}.sm-image-viewer.is-zoomed .sm-image-viewer-stage:active{cursor:grabbing}.sm-image-viewer-stage img{display:block;max-width:100%;max-height:100%;object-fit:contain;border-radius:8px;transform-origin:center;transition:transform .22s cubic-bezier(.2,.8,.2,1),opacity .18s ease;pointer-events:none;will-change:transform}.sm-image-viewer:not(.is-smooth) .sm-image-viewer-stage img{transition:opacity .18s ease}.sm-image-viewer-close,.sm-image-viewer-arrow{position:fixed;z-index:3;display:grid;place-items:center;border:0;border-radius:50%;background:#ffffff26;color:#fff;cursor:pointer}.sm-image-viewer-close{top:16px;right:20px;width:44px;height:44px;font-size:22px}.sm-image-viewer-arrow{top:50%;width:50px;height:50px;font-size:28px;transform:translateY(-50%)}.sm-image-viewer-arrow.previous{left:14px}.sm-image-viewer-arrow.next{right:14px}.sm-image-viewer-toolbar{position:fixed;left:50%;bottom:16px;z-index:4;display:flex;gap:6px;padding:6px;border:1px solid rgba(255,255,255,.14);border-radius:999px;background:#141414b8;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);transform:translate(-50%)}.sm-image-viewer-toolbar button{min-width:38px;height:38px;padding:0 10px;border:0;border-radius:999px;background:#ffffff1f;color:#fff;font-size:20px}.sm-image-viewer-toolbar [data-viewer-percent]{min-width:64px;font-size:12px;font-weight:700}.sm-image-viewer-caption{position:fixed;top:20px;left:50%;z-index:2;max-width:calc(100vw - 150px);padding:6px 14px;border-radius:20px;background:#00000061;color:#ffffffd1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;transform:translate(-50%)}@media(max-width:768px){.sm-image-viewer-stage{inset:52px 0 72px}.sm-image-viewer-close{top:10px;right:10px}.sm-image-viewer-caption{top:14px;max-width:calc(100vw - 120px)}.sm-image-viewer-toolbar{bottom:10px}.sm-image-viewer-arrow{width:38px;height:38px;font-size:20px}.sm-image-viewer-arrow.previous{left:8px}.sm-image-viewer-arrow.next{right:8px}}#complaint-form select,.complaint-track-card select{appearance:none;-webkit-appearance:none;padding-right:44px;background-image:linear-gradient(45deg,transparent 50%,#0b4d39 50%),linear-gradient(135deg,#0b4d39 50%,transparent 50%);background-position:calc(100% - 19px) 50%,calc(100% - 13px) 50%;background-size:6px 6px,6px 6px;background-repeat:no-repeat;cursor:pointer}body.dark #complaint-form select,body.dark .complaint-track-card select{background-image:linear-gradient(45deg,transparent 50%,#f4c430 50%),linear-gradient(135deg,#f4c430 50%,transparent 50%)}